QUESTIONS AND ANSWERS

1. Which payment options does Sixt offer?

At Sixt Car Rental for corporate customers, you can conveniently choose to pay on account or with the following credit cards:

  • American Express
  • Diner’s Club
  • Mastercard
  • Visa
  • Airplus
  • Discover

Pre-paid cards, VISA Electron, Electronic use only cards and Maestro cards are not accepted. Cheques and cash payments are also not possible at Sixt Car Rental in the US.
Please present your original credit card upon rental. The driver and payment details are fixed at the time of reservation and cannot be changed.

2. Can you collect miles from the Miles & More program with Sixt?

Sixt and Miles & More have been partners for a long time with the aim of providing customers with tailored offers and premium services. As a Miles & More member, you benefit from special conditions at all Lufthansa destinations. And best of all, if you book by telephone with Lufthansa, you can be forwarded directly to Sixt from all Lufthansa call centers worldwide.

You earn miles with every trip, so you get Miles & More miles from the very first rental. As a HON Circle member, you will receive the Diamond Sixt card with even more miles per booking and even higher discounts.

3. What is the ACRISS code?

Sixt’s rental car fleet includes a wide range of vehicles from subcompact cars to sports cars, limousines, SUVs and vans. For the sake of clarity and standardization, these are divided into vehicle categories worldwide, according to the international standard ACRISS code (Association of Car Rental Industry Systems Standards). This includes various features, such as size, equipment, and engine. Since you book a car classification at Sixt, not a model, it is always ensured that your required equipment (air conditioning, automatic transmission, etc.) as well as features (convertible, 5 doors, etc.) are taken into account when booking.

4. Where can the I view, change or request a Sixt invoice?

You can view your Sixt rental car invoice in your Customer account. There, you can also download a free copy. You don’t need to request the invoice for your Sixt rental car separately; you can simply print it out.

Please note that invoice copies are available no earlier than two days after the vehicle is returned.

5. Where can I change, cancel, or rebook my Sixt reservation?

You can easily change your Sixt reservation in your Customer account. There, you may also extend your Sixt rental, rebook a Sixt reservation, or cancel your Sixt company rental car if your plans have changed.

6. What happens in case of an infraction during the rental period?

The lessee is liable without limitation for all costs and fees occurring in connection with traffic offences according to the General Terms and Conditions. We transmit the driver’s data that were specified and accepted at the time of the rental to the requesting authority.

In addition, a lump sum for expenses will be charged. The fine is not included in this and must be paid directly to the issuing authority.

To avoid fines, please inform yourself in advance about the relevant traffic and parking regulations in the countries in which you are using your Sixt company rental car.

7. Is there a Sixt damage service?

You can add the optional Sixt mobility service during the reservation. This extended damage service protects you from the high costs of service and repair arising with one’s own fault, such as an empty fuel tank, a lost key, or a bogged down car on national and international territory. The perfect Sixt car rental additional insurance in case something happens to you underway.

8. Are there any special offers for delivery, collection, and return of rental cars?

Outside of business opening hours, you can pick up or drop off your rental car at many Sixt branches. You will be informed whether this service is available for you at the station. Alternatively, on Sixt’s website.

If you are not able to come to the station to pick up your Sixt car, we offer an exceptional Sixt pick-up service, so your chosen vehicle will be brought directly to you.

With Sixt Express, picking up your car will be a flying visit. Apply for the Sixt Card and save the required data for future pick-ups. This will win you valuable time whenever you need to go to a Sixt station. Additionally, you can check-in online. You will receive an e-mail with a barcode from us, which you will be able to use to collect your key directly from the machine at the Sixt station.

9. Can I add an additional driver to my rental?

You may include additional drivers, who are at least 21 years old, in the rental contract by showing their driving licenses. If the additional driver cannot be present during pick-up, you can go to any Sixt station across the country to have the registration done. When picking up the car, presenting the original driving license of the additional driver is enough.

There will be no insurance coverage in the event of a claim until the additional driver has been included in the contract.

10. Can I use a Sixt company car rental one way?

Sixt’s one-way car rentals are available worldwide. This means you have the freedom to pick up your car in one city and return it at another SIXT station. Our one-way rentals are great for relocating, road trip adventures, or for multiple city business trips.

Popular one-way car rentals include Atlanta to Miami, Denver to Phoenix, Los Angeles to San Diego, Fort Lauderdale to Orlando, etc.

When calculating your rental price, the one-way fees are automatically taken into account.

11. Where can I find more information about Sixt stations?

You can find the location, directions, and information about the immediate vicinity of our worldwide Sixt stations here.

12. Does Sixt also offer corporate rates for vans and trucks?

Our wide range of rental cars for corporate customers includes all relevant types of vehicles from small cars to 15-ton trucks. For our commercial vehicles, we offer vans, transporters, small trucks and big trucks for short-term, long-term or even permanent rentals.

13. What is 3DSecure 2.0 for online payments?

With the new EU directive PSD2, a two-phase authorization is required for all payments. This means that you authorize your car rental booking and then confirm the payment through your bank again.